Delivery Information | LovelyPetPal

 Shipping & Delivery Policy

At LovelyPetPal, we’re committed to delivering your pet essentials with speed, care, and reliability.


  Shipping Regions

We currently ship to the United States, Canada, the United Kingdom, and most countries in Europe. If your country is not listed at checkout, feel free to contact us for assistance.


  Processing Time

Orders are typically processed within 1–3 business days after confirmation. You’ll receive a shipping confirmation email with tracking details as soon as your items are dispatched.


  Estimated Delivery Times

  • USA & Canada: 7–12 business days

  • Europe (UK, Germany, France, etc.): 7–14 business days

  • Other Regions: 10–20 business days
    Please allow extra time during holidays or peak seasons.


 Returns & Exchanges

We accept returns and exchanges within 14 days of delivery for unused and original-condition products.


  If it’s our fault (e.g. wrong item, defective product):

  • We’ll cover both return and replacement shipping costs.


  If the issue is on the customer’s side (e.g. wrong size chosen, changed mind):

  • Return shipping costs must be covered by the buyer.

  • Alternatively, you can contact us to discuss a partial refund or other solutions.


Please note that personalized or used items may not be eligible for return unless they are faulty.


  Packaging & Sustainability

All items are packaged using eco-conscious materials when possible. We believe in reducing our paw-print for a greener planet.


  Questions?

We’re here to help!
Reach out to us at usbaijia@gmail.com and we’ll respond within 24 hours.