Kind service, happy PetPal

Privacy Policy

At LovelyPetPal, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

a. Personal Information

When you interact with our site, we may collect the following personal information:

Contact Details: Name, email address, phone number, billing and shipping addresses.
Account Information: Username and password when you create an account.
Payment Information: Credit/debit card details and other payment information.

b. Device and Usage Information

We automatically collect certain information about your device and browsing behavior:

Technical Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on pages, and other analytical data.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for various purposes, including:

Order Processing: To process and fulfill your orders, including sending order confirmations and updates.
Customer Support: To respond to your inquiries and provide support.
Marketing: To send promotional emails and newsletters, if you have opted in.
Analytics: To analyze website usage and improve our services.
Legal Compliance: To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to perform services on our behalf:

Service Providers: Payment processors, shipping companies, and marketing platforms.
Legal Requirements: When required by law or to protect our rights.

All third parties are obligated to protect your information and use it only for the services they provide to us.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Objection: Object to the processing of your personal information.
Data Portability: Request transfer of your personal information to another service provider.

To exercise any of these rights, please contact us at usbaijia@gmail.com.

7. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.